Mewar Hospitality is an independent booking company. The hotel provides your stay, so cancellation and refund terms depend mainly on the hotel's own policy for your room, dates and rate.
1. Terms are shared before you pay
Before you confirm and pay, we send you the cancellation terms and any non-refundable charges in writing, by email or WhatsApp. Any Mewar Hospitality service charge is shown in your quotation.
2. How to cancel
Send a written request by email to reservations@mewarhospitality.com or on WhatsApp as early as possible, with your name, hotel, dates and booking reference. Your cancellation is counted from the time we receive the request.
3. Refunds
- Eligible refunds follow the terms shared with you before booking.
- Refunds go to the person who paid, by the same payment method.
- After approval, banks and payment partners may take 2–4 weeks to process a refund.
- Any payment-gateway or bank charges that cannot be recovered are listed in the written refund confirmation.
4. When a booking is non-refundable
Some hotels do not refund bookings for peak-season or festival dates, special rates, no-shows or early departures. If this applies to your booking, we tell you before you pay.
5. If the hotel or we cannot honour a booking
If the hotel or Mewar Hospitality cannot provide a confirmed booking, you will be offered either a suitable alternative or a refund of the amount paid for that booking.
6. Payment problems
If you notice an error or a charge you did not authorise, contact us with the transaction details. We will look into it with our payment partner and the hotel.
Contact
Mewar Hospitality, 1276, Kalka Mata Road, Pahada, Udaipur, Rajasthan - 313001
Email: reservations@mewarhospitality.com · Phone: +91 85100 90700