Terms & Conditions

These terms apply when you use this website or book a hotel with our help. Please read them together with our Privacy Policy and Cancellation & Refund Policy.

1. Who we are

Mewar Hospitality is an independent hotel booking company in Udaipur. We arrange reservations and pass on information, availability and rates supplied by hotels. We do not own, operate or manage the hotels, and we are not a government body. Your stay is also subject to the hotel's own rules.

2. Information and rates

Photos, room sizes and facilities are shown in good faith based on information from the hotels and may change. No fixed prices are published on this website: rates vary with dates, season and occupancy, and are confirmed only in writing before you book.

3. Enquiries and confirmation

You can enquire by phone, WhatsApp, email or the enquiry form. A booking is confirmed only when you receive a written confirmation (email or WhatsApp) stating the hotel, dates, room type and rate. All bookings depend on availability.

4. Payments

Before you pay, your written quotation or confirmation shows the total, taxes, any Mewar Hospitality service charge, the advance required and the date the balance is due. Full payment may be needed for peak-season dates.

You can pay through an online payment link, UPI, or bank transfer to the account named in our written payment request. International guests pay their own bank remittance charges.

Our staff will never ask for your banking passwords, PINs or OTPs, ask you to pay into a personal account, or ask you to install remote-access apps. If anyone does, refuse and report it to reservations@mewarhospitality.com.

5. Cancellations and refunds

Each hotel sets its own cancellation terms, which vary by room type, season and rate. We share the terms that apply, including any non-refundable charges, in writing before you confirm. To cancel, email or WhatsApp us as early as possible. Refunds follow those terms and are paid to the person who paid; banks may take 2–4 weeks to process them. Full details are in our Cancellation & Refund Policy.

6. Identification

Hotels ask every guest for valid photo ID at check-in. Foreign nationals need a passport and valid visa. Indian guests may use a driving licence, voter ID, passport or another ID the hotel accepts.

7. Check-in and check-out

Check-in and check-out times, early check-in, late check-out, extra beds, meals and any extra charges are set by the hotel and listed in your confirmation.

8. Your responsibilities

Guests must follow hotel rules and treat staff and other guests with respect. Guests are responsible for any damage they cause, which the hotel may charge for.

9. Limits of our responsibility

As a booking company, we are not responsible for services provided by the hotel – including service quality, changes, overbooking, or loss, theft or damage to belongings. Nothing in these terms limits any rights you have under applicable law.

10. Changes to these terms

We may update these terms. The current version and its date are always on this page.

11. Governing law

These terms are governed by the laws of India.